Why don't we mail packages? Dropping your label order in the mail sends it out with no method of tracking the package. If it doesn't arrive at your place of business, and you call to check on delivery, we have no way of finding out where the package is or when it may be delivered......if ever. Together, we then have the difficulty of sorting out who is responsible for a package that hasn't arrived and may, or may not, be lost.

Northwest Tag & Label ships several hundred packages daily. The only workable shipping method is one that picks up at our printing facility, allows constant tracking of a package from our business to yours, and provides insurance against loss; as well as a definitive method of determining when a package is lost so a replacement shipment can be made. UPS is the cost effective way to ship small packages that meets the above criteria. Packages are electronically scanned at Northwest Tag & Label, then scanned at each stop throughout tge delivery path to you. That information is readily availlable via our Internet conection so we can tell you exactly where your package is, and approximately when it will be delivered.

With the tracking number and an Internet connection, you can even track the package yorself. Just ask us to email the UPS tracking number when the package ships. Top

CAN I PLACE MY ORDER ONLINE?
At this time you cannot submit an order on our secure server. However we have provided all our order forms in PDF format for you to download, print and mail or fax to us. These forms can be emailed as well.

You can send all the required information in the body of an email to us however we do not recommend sending credit card information via e-mail. Once your email is received by us it is completely secure, but no email is completely secure on the Internet and we cannot guarantee the safety of any sensitive information before we receive it. Top

HOW SHOULD I PAY FOR MY LABELS?
We accept Checks in US Dollars, Money Orders, Visa, Mastercard, American Express and Discover. All first time orders must be paid in full before the order will be placed in production. Subsequent orders can be placed using UPS COD or credit card to avoid the COD fee. We strongly recommend phoning or faxing your credit card information to us for your protection. Top

CAN I HAVE GARMENT SIZES PRINTED ON MY CUSTOM LOGO LABELS?
Yes. We need to make a separate print plate for each size. You will be charged for the total quantity of labels plus a copy change charge for each additional size. Doing this will save you money compared to pricing each size as a separate quantity.

Although sizes can be printed on custom logo labels, we encourage small quantity garment producers to consider other sizing options due to the difficulties you may encounter maintaining a proper inventory. Those other options would include size tabs, size stickers or sizes printed on custom care and/or content labels. Separate care labels can be purchased to go with your custom logo label. This is a good plan for people who use many different fabrics. Check our stock item page for a wide variety of products available. Top

WHAT IS A COPY CHANGE CHARGE?
We use copy change charges to save you money when sizes are printed on your labels. In order to print sizes on your labels, we need to stop the press and change the plate for the next size to print. When you have sizes printed on custom logo or care/content labels, we price the total quantity of all sizes combined per label plus a copy change charge for each size.

Example:
Let's say you have 1000 custom logo labels and need 250 of each size: S, M, L and XL. We charge the 1000 label price plus $10.00 for each copy change. The first size is included in the press set up. Therefore you have three copy changes or $30.00 added to your total. If the cost for 1000 is $71.65 your total for labels and copy changes would be $101.65. (This example does not include plate/setup costs.)

Let's price the labels separately now. 250 of each size would cost $37.50. This cost would be charged four times to get 1000 labels bringing your total to $150.00. If we priced your labels separately you would be charged an extra $48.35 needlessly.

Add to this, the savings on initial plate/setup charges for the four garment sizes, and the cost savings is at least another $75.00 on the initial order.

Please Note: One time Plate set-up charges are the cost to produce the printing plate and only happen once for each size unless you change your label. Copy changes happen every time you order multiple sizes of a given label but they do save you money. Top

DO I NEED TO PAY A SET UP FEE FOR A REORDER?
No. If you are ordering the same exact label again (including repeat sizes on label), there is no need for an additional plate set-up. If anything does change (i.e.: a size not previously ordered) there will be a plate set-up charge for each additional plate we have to produce. Top

I NEED A PRICE FOR A QUANTITY THAT'S NOT POSTED.
We have a state of the art facility that can handle very large quantity orders with ease. Please feel free to contact Customer Service at 888-234-9234 to obtain a quote on any quantity of our products above the published minimums. Top

I WOULD LIKE TO SEE MY LABEL BEFORE IT'S ALL PRODUCED.
We e-mail, fax or mail paper proofs for custom label and hang tag orders. If a proof is requested for orders less than 1000 total, a nominal $3.00 fee will be added to the total order cost if ordering less than 1,000 quantities..

Proofs are intended for layout purposes only to ensure print placement is correct as well as spelling and general design approval. Top


DO YOUR LABELS COME PRECUT OR ON A ROLL?
We cut and stack all of our custom logo and care labels at no extra cost unless you request them to be loose in bags or left on a roll. However uncoated fabrics need to be sealed with a hot knife or at least folded over and sewn to prevent unraveling. Top

DO YOU PROVIDE LABEL FOLDING OR SEWING?
No. All our labels come flat nor can we provide sewing services for labels or attaching services for hang tags. For a list of contract sewers please visit our links page. Top

CAN YOU RUSH MY ORDER?
In some cases yes. Please call our Customer Service department Monday - Friday 7 AM - 4:30 PM Pacific Time at 503-234-1054 for a rush request. Due to the large volume of orders we process we can only take rushes on a case by case basis Top

I NEED HELP OPENING AND PRINTING ORDER FORM PDF FILES.
Most computers are already equipped with Adobe Acrobat Reader and can open PDF files. If you have Adobe Acrobat Reader or Adobe Acrobat on your computer, you may not need to download Acrobat Reader.

You can check to see if you have the program installed by clicking on one of the forms or catalogs to download. If the page opens after it is downloaded, you already have the program installed on your computer and do not need to download any software. If your computer asks you "Which program do you want to open this file with?" you will need to download the program.

You must have Adobe Acrobat Reader installed on your computer to be able to view and print any of the order forms or catalogs from NWTag.com. Acrobat Reader is a free program that can be downloaded from adobe.com by clicking the following link. Top

When you get to the download page be sure to download the version that meets your system requirements. Follow the instructions and save the file in a familiar folder or on your desktop. Once the file has been downloaded to your computer you will need to double click the file to install it unless your computer recognizes it as a program and begins installation automatically.

Once the program is installed on your computer, simply click on the appropriate file on a NWTag.com download page and the viewer will automatically open with the order form or catalog opened.
(PDF files can be large files and may take several minutes to download from our server. If using a dialup connection you may want to download only the order forms that interest you to shorten download time)
If the viewer does not open with the file you've selected you may need to reinstall the program. Please check with www.adobe.com for extensive help files for this product.

To print NWTag.com order forms select file/print and follow the instructions to select the appropriate printer. Once all settings are satisfactory click OK. The file should print to the specified printer. If the edges of the forms are cut off, be sure to have the"fit to page" check box selected. Top


CAN YOU FAX ME YOUR ORDER FORMS?
Yes. Please call or email us with your fax number and the product order forms you would like to receive and we'll promptly send them to you. If you're not in a hurry for our label products, click here to request a full catalog with all order forms and samples included. Top

WHAT SHIPPING SERVICE DO YOU USE?
We use UPS exclusively for all shipping regardless of the product ordered or the city shipped to. We use UPS as our standard shipper to keep your shipping costs down. If you need your product shipped in any manner other than surface, be sure to specify which level of service you need on your order forms. Top

HOW MUCH WILL MY SHIPPING COST?
Shipping cost for labels and stock items is determined by the dollar amount of your complete order. Our shipping schedule is on the back sheet of every NWTag.com order form. Top

Next day air packages are charged UPS rate + 2.00 handling. Please call or email for current price..
Alaska, Hawaii, Canada and International shipments are priced on a per shipment basis. Please call or email with the exact ship to address and zip code for current price. Top

ARTWORK ISSUES FOR FABRIC LABELS
We can accept artwork in the following formats.
Our Art Department runs on a PC platform. If sending Mac files, please save for PC on a PC Formatted disk or email the file to us.
Note: color separated artwork for labels generally needs to be line art with no half tones. If half tones are involved, please contact us for specifications.

Black & White or Grayscale .TIFF at least 1000 dpi (We prefer 1200 dpi)

Corel Draw .CDR 12.0 or lower with text converted to curves

Adobe Illustrator AI CS3 or lower with text converted to outlines

.EPS vector files,

.PDF files generated by distiller with all fonts converted to curves, paths or outlines.

Black & White hard copy at 200% of the finished size from a laser or ink jet printer color separated for scanning.Top

ARTWORK ISSUES FOR BUSINESS PRINTING & HANG TAGS
We can accept artwork in the following formats.
Our Art Department runs on a PC platform. If sending Mac files, please save for PC on a PC Formatted disk or email the file to us.

Grayscale .TIFF at least 600 dpi

Spot Color Separated .TIFF at least 600 dpi (e.g.: adobe photoshop .PSD with each color on a different layer)

Corel Draw .CDR 12.0 or lower with text converted to curves

Adobe Illustrator .AI CS3 or lower with text converted to path

.EPS vector files.

.PDF files generated by distiller with all fonts converted to curves, paths or outlines.

Black & White .JPG at highest resolution possible (For one color line art only. Please contact us for compatibility)

Black & White hard copy at 200% of the finished size from a laser or ink jet printer color separated for scanning (For line art only).Top

I WOULD LIKE TO USE A LOGO OR TYPESTYLE YOU DON'T CARRY.
If you want to develop a logo or distinctive artwork, you'll find Graphic Designers in the Yellow Pages of your phone book, usually under that category. If you need a type style that isn't on our selection sheet, we suggest you consult a type setter in your area. We have a large selection of type styles and stock artwork you can use to create a total label design.

Please keep in mind that some type styles and logos found on our samples and in our brochure were provided by our customers as artwork, so we may not have access to, or know what that type style is. Customers' designs are their property and we can't use their artwork on your label. Top

DO YOU PROVIDE LOGO LAYOUT & DESIGN?
Yes. With your direction we can develop your logo to be used on many corporate products that NWTag.com and many other mediums can use. We offer our services at a very reasonable cost compared to many graphics firms. Feel free to look through our comprehensive artwork help files, typestyles & motifs to get your creative juices flowing. With a little direction from you we can produce a corporate image that will stand out in any arena. Top

CAN I FAX MY ARTWORK TO YOU?
No. Faxing your artwork will not provide us with the quality of print needed to ensure your product prints correctly. Please see our artwork specifications page and mail a hard copy or disk or e-mail your digital file for our art department to use. Top

WILL YOU KEEP MY ARTWORK AND PLATE ON-FILE?
Yes. We have files that date back well over 20 years and we will never discard your old plates or artwork. We have an extensive archival filing system that ensures your products can be reproduced without further cost in set-up, no matter how long ago you previously ordered. Top

CAN I PURCHASE A DIGITAL VERSION OF MY ARTWORK CREATED FROM YOUR TYPESTYLES AND/OR MOTIFS?
Yes. For a nominal fee you can receive a 1200 dpi tiff, 96 dpi .JPG and a hard copy laser print of your artwork. Let us know and we'll ship it along with your finished products. Top

LABEL SOFTNESS
All of our quality label materials have been developed to ensure your printed message will help sell your product and inform your customer about your company and the care of their purchase. Label softness is a constant concern of ours, however, we do need to maintain the ability to print your logo and information clearly and professionally.

Our high quality Woven Edge Satin & Taffeta Polyester is a non-coated material which requires a small amount of sizing (starch) added to the finish to achieve superior print and cut lines. This sizing will wash away to a certain degree with hot water and soap. If you are concerned about the stiffness of these materials we suggest soaking the labels in hot soapy water and agitating them for a short time before you attach them to your product. In many cases this will take some of the starch out of the finished labels.

Our quality Nylon and Pearlized Polyester are both coated materials and will maintain the same feel regardless of how many times they are washed. These are considered standard materials in the labeling industry. In fact our Pearlized Polyester is the standard product for infant clothing which obviously demands a soft, pliable product.Top

WILL MY LABELS FRAY OR UNRAVEL?
No. Our uncoated fabrics are finished with a hot knife system that ensures the label will stay intact through a label's normal life span. Our coated fabrics are designed with the same standard but without the need for a hot knife seal. Top

LABEL WASHABILITY
We stand behind our quality printed fabric labels even though they are subjected to nearly the harshest conditions of any printed medium. Under normal circumstances the print will fade slightly in time as will any printed medium that is washed under demanding conditions. Usually the first few washings will take the most pigment out of the print, however using bleach or other chemicals may break down the print over a number of applications.

If you rub your labels between your fingers the print may migrate or smear due to the oils in your skin. This is considered an extreme circumstance and we make no claim that our labels should be used under such demanding conditions. Top

CAN I GARMENT DYE YOUR LABELS?
If your product is to be garment dyed after the labels are sewn in, we recommend using our Woven Edge Taffeta Polyester with black print. We recommend specifying your intent to garment dye your product so we can provide you with the best possible labels for your purpose. Top

DO YOU PROVIDE COLOR MIXING OR PMS COLORS?
On custom hang tags we can provide any color under the Pantone Matching System as well as in full color. Unfortunately we cannot provide PMS colors on fabric labels. We have 28 distinctive, popular colors that can be printed on our various label materials. We cannot mix colors or produce custom colors on labels. Top

CAN YOU HELP ME PLACE MY ORDER OVER THE PHONE?
Yes. Our dedicated Customer Service department is here to help you in any way possible Monday - Friday 7 AM - 4:30 PM Pacific Time. If you need help with an order or picking a typestyle for your product, give us a call and our service staff will gladly assist you. Top

PLEASE LET US KNOW HOW WE'RE DOING
Click here to email our office management department if you have any questions, concerns, complaints or comments about the service you've been provided. We value your patronage and would love to know how we can better serve you. Top